Terms of sale

It is specified that the present conditions govern the sale by Komanda Petrova OU, games, figurines and books on their website www.gmsp.eu. These conditions apply to the exclusion of all other conditions.

PRICE

The prices of our products are indicated in euros all taxes included, excluding the cost of shipping and handling.

All orders, regardless of their origin, are payable in euros.

The products will be charged based on the rates in effect at the time of order entry.

The products remain the property of Komanda Petrova OU until full payment.

ORDER

Starting from your payment’s validation, the order is confirmed and cannot be cancelled nor refunded.

Komanda Petrova OU reserves the right to cancel or refuse any order from a customer with whom there is a dispute over payment of a previous order.

You acknowledge having read and accepted these Terms and Conditions before placing your order. The checkout process is acceptance of these Terms and Conditions. These terms and conditions as well as the technical constraints are presumed known and accepted during the order. Under no circumstances a complaint or an indemnity request can be claimed on the basis of a misreading or a refusal of the terms and conditions nor the technical constraints.

AVAILABILITY

Our product offerings and prices are valid for as long as they are visible on the site, subject to availability. In this framework, information on the availability of products are provided at the time of your order. Information on the site is provided on an indicative basis (simultaneous orders or stock error). For products not stocked in our warehouses, our offers are subject to availability from our suppliers. This information comes directly from our suppliers, errors or changes may exceptionally exist).

In the event of the unavailability of a product after placing your order, we will notify you by mail or by mail upon receipt of the information received from suppliers. Your order will be cancelled and you will be refunded if your account has been debited.

Beyond a three-month period, the balances paid by credit card that are not yet fulfilled will be cancelled because of an expiration of direct debit authorization on the card used to order.

SHIPPING

Orders are shipped only to Estonia, Latvia, Finland and Lithuania.

The products are delivered to the shipping address that you specified during the ordering process. The games are sent by Omniva or Smartpost.

If you buy more products at the same time and one of them is out of stock (not stated on our website), Komanda Petrova OU reserves the right to split shipments. The participation fee for shipping and handling will be charged for one shipment.

In case of delayed shipment, an email will be sent. In this case, you have the possibility to cancel your order as long as the product is not sent.

If a package includes one or more pre-ordered products, the entire order will be shipped when all products of the order have been delivered to our stocks.

MONEY BACK GUARANTEE

You have 14 days from the receipt of your parcel to return the product if it does not suit you.

Refunds of products will be made within 30 days or less after receipt of the products by us.

Refund will be made by crediting your bank account. No cash on delivery will be accepted, for any reason whatsoever.

Return costs will be at your charge.

Returns have to be sent to: Virbi 2-5, Tallinn, Estonia, 13629

Returns must be in their original packaging, complete (accessories, manuals …) and in good condition, and accompanied by a copy of the invoice.

Items returned incomplete, damaged or soiled by the customer will not be refunded.

PRODUCT COMPLIANCE

We are committing to exchange the products apparently defective, damaged or that do not correspond to your order. In this case, we thank you for agreeing to make a detailed statement in writing or by email. In case of missing parts, we will make the request to the publisher and send you the missing pieces. In case of defective products or components, please return them so that we can send the replacement parts to you. Please contact us to find out how.

The shipping costs will be reimbursed based on the smallest rate available at the time of the order. In any case, you benefit from the provisions of the legal guarantee in particular those relating to warranty against hidden defects.

The provisions of this section do not prevent you from benefiting from the right of withdrawal (satisfied or refunded).

DATA

Komanda Petrova OU cannot be held responsible for the limitations related to the Internet network and in particular for its technical performance and response times when consulting, querying or transferring data. In addition, it is your responsibility to take all appropriate measures to protect your own data and software from contamination by computer viruses.

Komanda Petrova OU cannot be held responsible for any malfunction that may occur when downloading the ordered digital files and which would not be their fault.

Komanda Petrova OU is the responsible processor of personal data, Komanda Petrova OU transmits the personal data necessary for making payments to the authorized processor Maksekeskus AS

CUSTOMER SERVICE

For any information or questions, our customer advisers are at your disposal:

Tel: +372 57777752

Email: komandapetrova@gmail.com

Komanda Petrova OU is only responsible for the content of the pages it publishes through its website gmsp.eu.

DISPUTES

This contract is subject to Estonian law.

The language of this contract is the Estonian language.

In the event of a dispute, the Estonian courts shall have sole jurisdiction.

PERSONAL INFORMATION

The information and data regarding yourself are necessary for the management of your order and our commercial relations. In accordance with the Data Protection Act of the 6th of January 1978, you have the right to access and rectify any personal data concerning yourself. All you have to do is write to us online at: komandapetrova@gmail.com. Please provide us with your family name, first name, E-mail, address and if possible your customer reference.